By agreeing to take part in a event provided and organised by EXCEEDED EXPECTATIONS LTD, COMPANY NUMBER: 16025922 you are therefore agreeing on behalf of yourself and your group to adhere to thisset of rules and are agreeing to the disclaimer points below.

DEFINITIONS AND INTERPRETATIONS

These terms and conditions set out our obligations to you and your commitments to us when booking events with EXCEEDED EXPECTATIONS LTD. Our aim is to be as professional, resourceful and courteous as possible with both our customers, and suppliers. “we”, “our” and “us” means EXCEEDED EXPECTATIONS LTD “you”, “Your” or “Yourself” means the person making the reservation, and “group” includes all people traveling with you. All events, activities, transport, meals and other services of any description will be described as “Arrangements”. “In writing” means by facsimile, email or letter. “Lead Customer” means the person who has placed the booking. All bookings are made and accepted as a group booking and the person placing the booking takes responsibility for the reservation is the Lead Customer.

1.0 BOOKING

1.1 Bookings are taken on the basis that they are made by a Group Leader. When you make a booking and pay your initial payment we will take an estimate of group numbers and will reserve your arrangements in accordance with these Booking Conditions. A binding contract between us will come into existence only when we send our Booking Confirmation to you. Prior to doing so, we may send you an acknowledgement of your booking. Any such acknowledgement simply indicates that we are dealing with your booking request and is not a confirmation of it.
1.2 The Group Leader is responsible for ensuring that other members of his/her party are aware of these Booking Conditions and that they consent to him/her acting on their behalf in dealings with us.
1.3 The Group Leader is responsible for the reservation and for ensuring that all monies due for a booking are collected and paid on time by the members of the group.

2.0 PAYMENT TERMS

2.1 We reserve the right to alter prices shown on any website and we will inform you of any price changes prior to the issue of our Booking Confirmation. Once our Booking Confirmation has been issued then, save in the case of manifest or system error, the price shown on the Booking Confirmation shall apply and no surcharges or other fees will be levied save where expressly provided for in these Booking Conditions.

3.0 CHANGES AND CANCELLATIONS BY YOU

3.1 If you require a change to your booking in any way you must contact us in writing as soon as possible. We cannot guarantee that changes can be made but we will try and accommodate your requests as best as possible. You will be charged for any extra costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Please be aware these are not amendment charges but charges dictated on ourselves by our suppliers. As an example; if you require to reduce the number of players for an event to below the minimum number of participants stated for a booking the price per person will increase as we are required to pay for the minimum number of participants.
3.2 Should your group numbers decrease and we are advised of the amendment at least 42 days prior to your arrangements start date, and the final payment has not been made, we will not charge you for the reduction in the groups size subject to the group numbers meeting the required number of participants for an event. Specific arrangements require a minimum group size, if your group size drops below the minimum required you will be liable to pay the final balance for this arrangement based on the minimum group size required. In the event that we are able to refund a participant who is no longer able to attend there will be a EUR 15 administration fee applied to any refund whether full or partial.
3.3 All cancellations must be notified to us in writing immediately. If you cancel the whole booking before the final payment is due, your deposits will not be refunded. However, provided you notify us of your cancellation before your final balance is due; your deposit may be transferred to another mutually agreed date within 12 calendar months of the original booking date. Amount you must pay unless your event organiser has specified differently.

More than 35 days - Deposit.
Less than 35 days - 100% of the total cost of the Arrangements in question.
If someone within your group cancels, less than 35 days for whatever the reason, unfortunately we can’t offer a refund. However, we can provide an invoice for insurance purposes should they have a suitable policy. Or better still, if they can find someone to take their place, we can arrange a name transfer free of charge.

4.0 CHANGES AND CANCELLATIONS BY US

4.1 In the unlikely event that EXCEEDED EXPECTATIONS LTD need to cancel your arrangements, we will inform you as soon as possible. If we cannot provide a replacement, we will offer you the following options:
4.1.1 Alternative arrangements of a lower standard, accompanied by a refund of the price difference; or
4.1.2 Cancellation of the affected arrangements with a full refund of all monies paid.
4.2 Compensation may be provided at our discretion if cancellation occurs after your final balance has been paid. However, compensation will not be due if the cancellation arises from the following circumstances:
4.2.1 Cancellation due to your failure to pay the deposit, full balance, or any other due amount; or
4.2.2 A minor change to the arrangements;
4.2.3 a significant change to the arrangements, which you have accepted;
4.3 We reserve the right to cancel your booking if payment deadlines are missed. In such cases, all monies paid will be non-refundable, and additional cancellation charges from our partners may apply.
4.4 Wherever possible we will always try and accommodate reduction in numbers incurring no cost to the group. However, should the numbers attending be insufficient to run all or part of the event we reserve the right to charge the group for the minimum numbers required for the event.
4.3 The majority of changes made by us will be minor for example a change in venue for an activity where the new venue also hosts. In the rare event that we are forced to change or cancel, we will inform you as soon as possible.